Return & Exchange Policy

Last updated: [09 / 06 / 2026]

Gulono Fragrances (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This policy explains how we handle shipping, deliveries, returns, and order management when you visit our website, make a purchase, or interact with us.

1. Shipping & Delivery Charges

We process and dispatch all orders within 1 – 2 working days.

Flat Delivery Fee: We charge a flat rate of Rs. 300/- on every order, with no hidden costs. Whether you purchase 1 product or 10 products, the delivery fee remains exactly the same.

2. Delivery Issues & Courier Terms

Customers must provide a complete, valid, and accurate shipping address at checkout. We are not responsible for delivery failures, delays, or lost packages due to:

  • Incorrect or incomplete address details.
  • Failure to answer calls from the courier service.
  • Missing scheduled delivery attempts.
  • Failure to collect the parcel from the local courier facility.
3. Returned or Failed Delivery Parcels

If a parcel is successfully returned to us by the courier due to delivery failure:

  • Re-delivery: You may opt to pay the delivery fee again to have the parcel re-shipped.
  • Refunds: Alternatively, you may request a refund. The final refund amount will be calculated as: Product Price – Original Shipping Fee – Return Courier Fee – Handling Fee.

Important Note: If a package is destroyed by the courier or is not successfully returned to our warehouse, no refund can be issued.

4. Return & Exchange Policy (15 Days)

Customers may request a return or exchange within 15 days of receiving the product.

To qualify for a return or exchange, the product must meet the following strict conditions:

  • The perfume bottle must not be broken.
  • The bottle must not be scratched or damaged.
  • The product should be returned in its original condition and packaging.
  • Return shipping costs are paid by the customer (unless the item is faulty).

Gulono reserves the right to reject returns or exchanges if the product does not meet these conditions.

5. Damaged, Leaking, or Faulty Items

If your package arrives damaged or leaking, you must report it within 1 day (24 hours) of delivery. To process a replacement or refund, you must provide clear photo and video evidence of:

  • The outer packaging with the shipping label clearly visible.
  • The internal protective packaging.
  • The specific damage or leakage on the product itself.

Once verified, we will issue a replacement or a full refund. We cannot process claims submitted late or those lacking clear media evidence.

6. Order Cancellation

Orders can only be cancelled before they are dispatched from our facility. Once an item has been shipped, our standard 15-day return and exchange policy applies.

7. Fraud Prevention

To maintain a secure shopping environment for everyone, we enforce a strict verification process. Mandatory video/photo proof is required for all claims. Fraudulent claims, manipulated evidence, or policy abuse will result in an immediate denial of refunds, restriction from future store purchases, and formal reporting to payment and courier providers.

8. Contact Us

For questions regarding shipping, delivery tracking, or processing a return/exchange, please contact our support team: